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Terms and Conditions

About the Website

Welcome to (the ‘Website’). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products ‘). The Website provides this service by way of granting you access to the content on the Website (the ‘Purchase Services ‘).

The Website is operated by G&W(ABN 89 631 905 087). Access to and use of the Website, or any of its associated Products or Services, is provided by G&W. Please read these terms and conditions (the ‘Terms ‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

G&W reserves the right to review and change any of the Terms by updating this page at its sole discretion. When G&W updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms

You accept the Terms by remaining on the Website.

Registration to use the Purchase Services

In order to access the Purchase Services, you may have to register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

  • Email address
  • Preferred username
  • Mailing address
  • Telephone number

You warrant that any information you give to G&W ( in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Website (‘Member ‘) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

You may not use the Purchase Services and may not accept the Terms if: you are not of legal age to form a binding contract with G&W (; or you are a person barred from receiving the Purchase Services under the laws of Nepal or other countries including the country in which you are resident or from which you use the Purchase Services.

Your obligations as a Member

As a Member, you agree to comply with the following: You will use the Purchase Services only for purposes that are permitted by: the Terms; any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions; you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services; any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify G&W ( of any unauthorised use of your password or email address or any breach of security of which you have become aware; access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of G&W ( providing the Purchase Services; you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website; you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by G&W ( for any illegal or unauthorised use of the Website; and you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.

Purchase of Products and Returns Policy

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the ‘Purchase Price’).

Payment of the Purchase Price may be made through fonepay, eSewa, Khalti, Bank Transfer or Cash on Delivery (If available in your region). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

Following payment of the Purchase Price being confirmed by G&W (, you will be issued with a receipt to confirm that the payment has been received and G&W ( may record your purchase details for future use.

G&W ( may, at their sole discretion, provide a refund on the return of the Products within 7 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

Product Display

We (G& try to be as accurate as possible while displaying the products. All of the images/videos of the products are produced in house by us.


The prices of the products are subject to change without any prior notice. G&W holds the right to adjust and include additional cost if required.


You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty ‘).

You may make a claim under this clause (the ‘Warranty Claim’) for material defects and workmanship in the Products within the ‘Warranty Period’.

In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to G&W ( showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to G&W ( at S5, fifth floor, Civil Mall, Sundhara, Kathmandu or by email at [email protected].

Where the Warranty Claim is accepted then G&W ( will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

The Warranty shall be the sole and exclusive warranty granted by G&W ( and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.


You acknowledge that the Purchase Services offered by G&W ( integrate delivery (the ‘ Delivery Services’) through the use of third party delivery companies (the ‘ Delivery Service Providers’).

In providing the Purchase Services, G&W ( may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that G&W ( is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

In the event that an item is lost or damaged in the course of the Delivery Services, G&W ( asks that you: contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and contact us by sending an email to [email protected] outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.


The product cannot be canceled once it has been shipped. The customer has to receive the order and contact us for return. Refer to “Return” section for further assistance. If we receive a package that has not been collected or returned from the shipping carrier, we hold the right to charge the customer and deduct the cost incurred from the return.


The price included in our website does not cover the cost for importation duties and tax charged by your local authorities. The customer is liable to meet any additional charges applicable with import and custom clearance. G&W ( will not be responsible for any additional charge that you may incur. In case of refusal of payment of custom and import duties by the customer, he or she will be responsible to meet the charges incurred by G&W. Please contact your local custom office for further queries and importation charges.

Copyright and Intellectual Property

The Website, the Purchase Services and all of the related products of G&W ( are subject to copyright. The material on the Website is protected by copyright under the laws of Nepal and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the ‘Content’) are owned or controlled for these purposes, and are reserved by G&W ( or its contributors.

G&W ( retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of G&W (; or the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

You may not, without the prior written permission of G&W ( and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose.


G&W ( takes your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to G&W ( Privacy Policy, which is available on the Website.

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